Order with confidence.

Collection from Biltong Safari at Cnr of West Road & 5th Avenue, Grassy Park, Cape Town is free.

• Wait for your ready-for-collection confirmation before travelling.
• Bring your order number and the name used at checkout.
• Collect during the trading hours shown on our Visit Us page.
• If somebody else will collect, let us know before they arrive.

Delivery is fulfilled using the Courier Guy or PUDO option selected at checkout. The service, estimated transit time and charge are displayed before payment.

These are estimates rather than guarantees. Public holidays, regional routes, courier disruption and peak periods may extend delivery times.

Enter a complete street address, correct postal code and reachable phone number. Costs caused by an incorrect address, missed delivery or uncollected locker parcel may be charged to the customer.

Because Biltong Safari products are food items, we cannot accept a change-of-mind return after sealed packaging has been opened, tampered with or stored outside the stated storage conditions.

This does not limit your rights when a product is defective, unsafe, spoiled, incorrectly supplied or materially different from its description.

If something is wrong

1. Contact us as soon as reasonably possible, preferably within 24 hours for a perishable product.
2. Send your order number, a clear description and photographs of the product and packaging.
3. Keep the affected product and packaging available for assessment.
4. Do not consume anything you believe may be unsafe.

After the product or supporting evidence has been assessed, an eligible claim will be resolved through an appropriate replacement or refund.

• Approved refunds are returned to the original payment method.
• We aim to submit an approved refund within 5-10 business days.
• Your bank or payment provider may need additional processing time.
• Return costs are covered when we supplied an incorrect, defective or unsafe product.

Original delivery fees are refundable when the complete order is rejected because it was incorrect, defective or unsafe. Delivery fees are not normally refundable when an accepted delivery contains unaffected products.