Questions,
answered.

Choose a product, select the available size and quantity, add it to your order and continue to checkout. Enter your collection or delivery details, then complete payment through the secure PayFast page.

The PayFast checkout displays the payment methods currently enabled for the store, which may include cards, Instant EFT and supported digital payment options.

VAT is shown separately at checkout and is included in the final amount you pay.

Contact us as soon as possible with your order number. We will help where we can, but changes cannot be guaranteed once an order has been prepared or dispatched.

Collection is from the Biltong Safari counter at Cnr of West Road & 5th Avenue, Grassy Park, Cape Town. Choose a date and an available time during store hours at checkout.

Yes. Available PUDO and Courier Guy options are shown at checkout. Delivery prices and estimated transit times depend on the service you select and are confirmed before payment.

We send order and status emails to the address entered at checkout. Collection orders should only be collected after you receive confirmation that the order is ready.

Open the Track Order page and enter the order number beginning with BS-. The latest recorded order and payment status will be displayed.

Yes. Biltong Safari is a strictly Halaal, proudly South African range.

Sizes vary by product. Open any product and the size selector will show every option currently available for that item.

Follow the storage and consume-after-opening instructions printed on the product packaging. Keep sealed packs in a cool, dry place until opened.

Yes. Wholesale ordering starts from 40 packets. Complete the wholesale enquiry form on the Services page and our team will confirm range availability and collection arrangements.

Because these are food products, eligibility depends on the condition of the goods and the reason for the request. Please read the Refunds, Returns & Shipping policy and contact us promptly with your order number and photos where relevant.